/* ASKLA operator shell: navigation, work and personal preferences have distinct places. */
:root{--admin-header-height:72px;--admin-nav-width:212px}
.knowledge-overview{margin-bottom:24px}
.knowledge-skills{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px;margin-top:20px}
.knowledge-skill{padding:16px;border:1px solid var(--line);border-radius:var(--admin-radius);background:var(--surface)}
.knowledge-skill h3{font-size:14px;line-height:1.5;margin:12px 0 4px}
.knowledge-skill p{font-size:12px;line-height:1.7;margin:0}
#knowledge-summary,#knowledge-message{line-height:1.7}
/* Sign-in: one clear heading, consistent field rhythm and in-field reveal controls. */
.lmain form{width:min(448px,100%);padding:32px;gap:24px}
.auth-heading{display:grid;gap:8px}
.auth-microsoft{display:grid;gap:16px}
.auth-microsoft>button{display:flex;align-items:center;justify-content:center;gap:12px;min-height:52px;width:100%;font-size:14px;font-weight:700;color:var(--ink)}
.auth-microsoft>span{display:flex;align-items:center;gap:12px;color:var(--soft);font-size:12px}
.auth-microsoft>span:before,.auth-microsoft>span:after{content:'';flex:1;height:1px;background:var(--line)}
.auth-heading h1{font:800 30px/1.2 Figtree,Manrope,sans-serif;letter-spacing:-.03em}
.lmain .auth-heading .sub{margin:0;font-size:14px;line-height:1.6;color:var(--mid)}
.lmain .fields{gap:8px;min-width:0}
.lmain .fields>label:not(:first-child):not(.chk){margin-top:12px}
.lmain .fields input:not([type=checkbox]){height:52px;min-width:0;font-size:16px}
.auth-secret{position:relative;min-width:0}
.lmain .auth-secret input{padding-right:58px;width:100%}
.auth-reveal{position:absolute;right:4px;top:4px;display:grid;place-items:center;width:44px;height:44px;padding:10px;border:0;border-radius:var(--admin-control-radius);background:transparent;color:var(--mid)}
.auth-reveal:hover{background:var(--surface-2);color:var(--ink)}
.auth-reveal:focus-visible{outline:2px solid var(--link);outline-offset:-2px;box-shadow:none}
.lmain .chk{min-height:44px;gap:10px;margin:4px 0 0;font-size:13px;font-weight:500;line-height:20px;cursor:pointer}
.auth-duration{margin-left:auto;color:var(--soft);font-size:12px;white-space:nowrap}
.lmain .seg2{padding:4px}
.lmain .seg2 button{min-height:44px;font-size:13px;padding:10px 8px}
.lmain .pbtn.big{display:flex;align-items:center;justify-content:center;gap:12px;margin:0;min-height:52px;font-size:15px}
.lmain .err{min-height:0;font-size:13px;line-height:1.6}
.lmain .err:empty{display:none}
.auth-help{border-top:1px solid var(--line);padding-top:12px;margin-top:-8px}
.auth-help summary{display:flex;align-items:center;justify-content:center;gap:8px;list-style:none;min-height:44px;width:100%;color:var(--mid);font-size:13px;font-weight:600;cursor:pointer;border-radius:var(--admin-control-radius)}
.auth-help summary::-webkit-details-marker{display:none}
.auth-help summary:hover{color:var(--ink);background:var(--surface-2)}
.auth-help summary:focus-visible{outline:2px solid var(--link);outline-offset:2px}
.auth-help summary .admin-icon{width:16px;height:16px;stroke-width:2}
.auth-help[open] summary .admin-icon{transform:rotate(180deg)}
.auth-help p{margin:8px 0 0;font-size:13px;line-height:1.7;color:var(--mid);text-align:center}
.login .lcopy h2{font:800 clamp(28px,2.8vw,38px)/1.16 Figtree,Manrope,system-ui,sans-serif;letter-spacing:-.035em;max-width:20ch}
.login .lcopy p{line-height:1.8;max-width:43ch}
.login .trust{line-height:1.6}
.login .lfoot{flex-wrap:wrap;line-height:1.7;align-items:center}
.lmain .fields>label:not(.chk){font-size:14px;font-weight:700}
.lmain .fields input:not([type=checkbox]){transition:border-color 120ms,box-shadow 120ms;background:var(--surface)}
.lmain .fields input[aria-invalid=true]{border-color:var(--err)}
.lmain .auth-microsoft>button:hover{border-color:var(--ink)}
@media(prefers-reduced-motion:no-preference){.auth-heading{animation:fade 200ms ease-out}.auth-reveal{transition:background 120ms,color 120ms}}
@media(max-width:860px){.login{grid-template-rows:auto 1fr}.login .lside{gap:0;padding:24px 20px}.login .lcopy{display:none}.lmain{padding:16px 20px 32px;align-content:start}.lmain form{padding:28px 24px}.auth-heading h1{font-size:28px}}
@media(max-width:360px){.lmain{padding-inline:12px}.lmain form{padding:24px 18px}.auth-heading h1{font-size:26px}.lmain .chk{gap:8px;font-size:12px}.auth-duration{font-size:11px}}
#app{display:grid;grid-template-columns:var(--admin-nav-width) minmax(0,1fr);grid-template-rows:var(--admin-header-height) minmax(0,1fr);min-height:100dvh}
#app>.top{grid-column:1/-1;position:sticky;top:0;height:var(--admin-header-height);min-height:0;flex-wrap:nowrap;gap:20px;padding:0 24px;z-index:30}
.top>.brandmark{width:calc(var(--admin-nav-width) - 24px);flex:none}
.admin-workspace{display:flex;gap:10px;align-items:center;min-width:0;flex:1;color:var(--ink)}
.admin-workspace-label{color:var(--soft);font-size:12px}
#tenant{margin:0;max-width:240px;min-width:0;min-height:44px;font-size:14px;padding:8px 30px 8px 12px;background:var(--surface);border-color:var(--line)}
#website-name{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:14px}
.admin-header-actions{display:flex;align-items:center;gap:12px;margin-left:auto;flex:none}
.admin-icon{display:block;flex:none;width:20px;height:20px}
.admin-icon[width="16"]{width:16px;height:16px}
[data-icon]{display:inline-flex;align-items:center;justify-content:center;flex:none}
.admin-icon-button{display:inline-flex;align-items:center;justify-content:center;min-width:44px;min-height:44px;padding:10px;border:1px solid transparent;border-radius:var(--admin-control-radius);background:transparent;color:var(--ink)}
.admin-icon-button:hover{background:var(--surface-2)}
#navigation-open,#navigation-close{display:none}
.top .presence{padding:8px 12px;min-height:44px;font-size:13px;border-color:var(--line);color:var(--ink)}
.top .presence[aria-pressed=true]{border-color:var(--ok);background:var(--okbg)}
.admin-sidebar{grid-column:1;grid-row:2;position:sticky;top:var(--admin-header-height);height:calc(100dvh - var(--admin-header-height));overflow-y:auto;display:flex;flex-direction:column;gap:12px;padding:24px 12px 16px;border-right:1px solid var(--line);background:var(--admin-glass-surface);backdrop-filter:var(--admin-glass);-webkit-backdrop-filter:var(--admin-glass)}
.admin-sidebar-title{display:flex;align-items:center;justify-content:space-between;padding:0 12px;color:var(--soft);font-size:12px;font-weight:600;min-height:24px}
.admin-sidebar .tabs{display:flex;flex-direction:column;gap:5px;border:0;flex-wrap:nowrap}
.admin-sidebar .tabs button{display:flex;align-items:center;gap:12px;width:100%;min-height:48px;padding:12px;border:0;border-radius:var(--admin-radius);color:var(--mid);background:transparent;text-align:left;font-size:13px;line-height:20px;font-weight:600;white-space:normal}
.admin-sidebar .tabs button:hover{background:var(--surface-2);color:var(--ink)}
.admin-sidebar .tabs button[aria-selected=true]{background:var(--tint);color:var(--link)}
.admin-sidebar .tabs button .cnt{margin-left:auto;border-radius:999px}
.admin-sidebar-foot{margin-top:auto;padding:24px 12px 4px;color:var(--ink);font-size:12px;line-height:22px}
.admin-sidebar-foot span{color:var(--soft);font-size:11px}
#view{grid-column:2;grid-row:2;min-width:0;width:100%;padding:28px;outline:none;overflow-wrap:anywhere}
.admin-skip{position:fixed;top:-80px;left:20px;z-index:100;padding:12px 20px;background:var(--surface);border:1px solid var(--link);border-radius:var(--admin-radius)}
.admin-skip:focus{top:12px}
.admin-account{position:relative}
.admin-account summary{display:flex;align-items:center;gap:8px;min-height:44px;padding:10px;border:1px solid transparent;border-radius:var(--admin-control-radius);cursor:pointer;list-style:none;color:var(--ink);font-weight:600;font-size:13px}
.admin-account summary::-webkit-details-marker{display:none}
.admin-account summary:hover,.admin-account[open] summary{background:var(--surface-2)}
.admin-account summary>span:last-child .admin-icon{width:16px;height:16px;stroke-width:2}
.admin-account-panel .presence-dot{flex:none;width:8px;height:8px;margin:0 6px;border-radius:50%;background:var(--chrome-off)}
#account-presence[aria-pressed=true] .presence-dot{background:var(--chrome-ok);box-shadow:0 0 0 3px rgba(66,190,101,.25)}
.admin-account-panel{position:absolute;top:calc(100% + 10px);right:0;z-index:40;width:260px;max-width:calc(100vw - 32px);padding:12px;background:var(--admin-raised);border:1px solid var(--line);border-radius:var(--admin-radius);box-shadow:var(--admin-shadow)}
.admin-menu-caption{margin:0 0 4px;font-size:12px;color:var(--soft);font-weight:600}
.admin-account-panel .me{display:block;color:var(--ink);white-space:normal;font-size:13px;font-weight:600;padding:0 4px;overflow-wrap:anywhere}
.admin-account-panel hr{border:0;border-top:1px solid var(--line);margin:12px 0 6px}
.admin-account-panel a,.admin-account-panel button{display:flex;align-items:center;gap:12px;width:100%;min-height:44px;padding:10px 12px;font-size:14px;color:var(--ink);background:transparent;border:0;border-radius:max(4px,calc(var(--admin-radius) - 4px));text-align:left}
.admin-account-panel a:hover,.admin-account-panel button:hover{background:var(--surface-2)}
.admin-preferences{position:fixed;width:min(440px,calc(100% - 32px));max-height:calc(100dvh - 32px);overflow:auto;padding:28px;border:1px solid var(--line);border-radius:var(--admin-radius);background:var(--surface);color:var(--ink);box-shadow:var(--admin-shadow)}
.admin-preferences::backdrop,.admin-navigation-dialog::backdrop{background:var(--scrim);backdrop-filter:blur(4px)}
.admin-dialog-heading{display:flex;align-items:center;justify-content:space-between;gap:12px}
.admin-dialog-heading h2{font:800 24px/1.2 Figtree,Manrope,sans-serif;letter-spacing:-.02em;margin:0}
.admin-preferences>.muted{margin:16px 0 24px;font-size:14px}
.admin-preference-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:20px 16px}
.admin-preference-grid label,.admin-field-label{display:grid;gap:8px;color:var(--ink);font-size:13px;font-weight:600}
.admin-preference-grid select,.admin-preference-grid #materialb,.admin-preference-grid #designb,.admin-preference-grid #radiusb{width:100%;max-width:100%;min-height:48px;border-color:var(--input-line);font-size:14px}
.admin-preference-wide{grid-column:1/-1}
.admin-field-label{margin-bottom:8px}
.admin-preference-grid button{width:100%;border:1px solid var(--line);font-size:14px;color:var(--ink);background:var(--surface-2)}
.admin-preference-note{margin:24px 0;font-size:12px;line-height:20px;color:var(--soft)}
.admin-preferences>.pbtn{width:100%}
.admin-navigation-dialog{margin:0 auto 0 0;padding:0;width:min(300px,calc(100% - 48px));height:100dvh;max-height:100dvh;border:0;border-right:1px solid var(--line);border-radius:0 var(--admin-radius) var(--admin-radius) 0;background:var(--surface);color:var(--ink)}
.admin-navigation-dialog .admin-sidebar{display:flex;position:static;width:100%;height:100%;border:0;backdrop-filter:none;background:var(--surface);padding-top:16px}
.admin-navigation-dialog #navigation-close{display:inline-flex}
/* Screen-level rhythm and readable controls. */
#view h1{font-family:Figtree,Manrope,sans-serif;letter-spacing:-.025em;line-height:1.2}
#view .pagehead{margin-bottom:24px;align-items:center}
#view .panel{overflow:hidden}
#view .panel.scrollx{overflow-x:auto}
#view .ph{flex-wrap:wrap;gap:12px}
#view .field input:not([type=checkbox]):not([type=radio]):not([type=color]),#view .field textarea,#view .field select,#tryq,#leadtable input{min-height:44px;font-size:16px;border:1px solid var(--input-line);border-radius:var(--admin-radius);padding:10px 12px}
#view .field textarea{line-height:1.6;resize:vertical}
#view .field label,#view .field .lbl,.admin-form-label{font-size:13px;font-weight:600;color:var(--ink)}
.admin-form-label{display:block;margin:12px 0 8px}
#view .cs{grid-template-columns:180px minmax(0,1fr);gap:24px}
#view .cs-prev{grid-column:2;position:static;max-width:404px;width:100%}
#view .cs-nav{padding:8px;border-radius:var(--admin-radius);top:calc(var(--admin-header-height) + 16px);gap:4px;max-height:calc(100dvh - var(--admin-header-height) - 32px);overflow:auto}
#view .cs-nav button{display:flex;align-items:center;gap:10px;min-height:44px;border:0;border-radius:max(4px,calc(var(--admin-radius) - 4px));padding:10px;font-size:12px;line-height:18px}
#view .cs-card{padding:20px;margin-bottom:20px}
#view .cs-h{font-family:Figtree,Manrope,sans-serif;font-size:24px;line-height:1.3;margin-bottom:8px}
#view .cs-lead{font-size:14px;line-height:1.6;margin-bottom:20px}
#view .cs-card h3{font-size:15px;margin-bottom:6px}
#view .cs-save{border-radius:var(--admin-radius)}
#view .scrollx:focus-visible{outline:2px solid var(--link);outline-offset:3px}
#view .cs-card .pick{grid-template-columns:repeat(auto-fit,minmax(100px,1fr))}
.modal>div{border:1px solid var(--line);border-radius:var(--admin-radius);box-shadow:var(--admin-shadow);padding:28px}
.modal>div h2{font:800 24px/1.2 Figtree,Manrope,sans-serif}
#view .th .sbtn,#view .comp .pbtn,#view #lv-prefs{display:inline-flex;align-items:center;justify-content:center;gap:8px}
@media(min-width:1600px){#view .cs{grid-template-columns:180px minmax(0,1fr) 370px}#view .cs-prev{grid-column:auto;position:sticky;top:calc(var(--admin-header-height) + 16px)}}
@media(max-width:1150px){#view{padding:24px}.admin-workspace-label{display:none}.admin-account-label{display:none}.admin-header-actions{gap:8px}}
@media(max-width:900px){#app{grid-template-columns:minmax(0,1fr)}#app>.top{padding:0 16px;gap:12px}.top>.brandmark{width:auto;flex:1}.admin-workspace{display:none}.admin-sidebar{display:none}#view{grid-column:1;padding:24px 20px}#navigation-open{display:inline-flex}.admin-account summary>span:last-child{display:none}}
@media(max-width:600px){:root{--admin-header-height:64px}#app>.top{padding:0 12px;gap:8px}.top .brandmark .wm{font-size:17px}.top .brandmark .wm small{font-size:8px}.top>.brandmark{gap:8px}.top>.brandmark img{width:26px;height:26px}.top .presence{display:none}.admin-header-actions{gap:2px}#view{padding:24px 16px}#view .pagehead{gap:16px}#view .pagehead h1{font-size:26px}#view .pagehead .right{margin-left:0;width:100%}#view .cs{grid-template-columns:minmax(0,1fr);gap:20px}#view .cs-prev{grid-column:1}#view .cs-nav{position:static;flex-direction:row;max-height:none;flex-wrap:nowrap;width:100%;overflow:auto;padding:6px}#view .cs-nav button{white-space:nowrap;flex:none}#view .cs-nav button .admin-icon{width:18px;height:18px}#view .cs-card{padding:16px}.admin-preferences{padding:24px}.admin-preference-grid{gap:16px 12px}}
@media(prefers-reduced-motion:no-preference){.admin-preferences[open],.admin-navigation-dialog[open]{animation:fade var(--dur-2) var(--out)}}
#mobile-workspace:empty{display:none}
#mobile-workspace .admin-workspace{display:flex;flex-direction:column;align-items:stretch;padding:8px 12px 16px;gap:6px;border-bottom:1px solid var(--line)}
#mobile-workspace .admin-workspace-label{display:block}
#mobile-workspace #tenant{width:100%;max-width:100%}
#view .btn-icon{min-width:44px;min-height:44px}
#view .grid2{grid-template-columns:minmax(0,1.4fr) minmax(0,1fr)}
#view .grid2>*,#view .cols>*{min-width:0}
#tryq{min-width:0;width:100%}
@media(max-width:1100px){#view .grid2{grid-template-columns:minmax(0,1fr)}}
/* Keep columns readable; long datasets scroll in their labelled region. */
#view .scrollx table{min-width:620px}
#view #leadtable table{min-width:1100px}
#view table th{white-space:nowrap;overflow-wrap:normal}
#view table td{vertical-align:top}
#view .inbox:not(.open){grid-template-columns:300px minmax(0,1fr)}
#view .inbox:not(.open) .iside{display:none}
@media(min-width:1400px){#view .cs{grid-template-columns:160px minmax(0,1fr) 340px;gap:20px}#view .cs-prev{grid-column:auto;position:sticky;top:calc(var(--admin-header-height) + 16px)}}
@media(max-width:720px){#view .inbox:not(.open){grid-template-columns:minmax(0,1fr)}}
#view .cs-frame{width:100%;max-width:100%;height:auto;aspect-ratio:610/1000}
#view .cs-frame[data-view=phone] iframe{left:0}
#view .cs-ph{flex-wrap:wrap}
#view .pbtn,#view .sbtn,#view .seg button{min-width:44px}
#view table{min-width:620px}
.admin-table-scroll{max-width:100%;overflow-x:auto}
.admin-table-scroll[data-scrollable=true]::after{content:'Scroll horizontally to see all columns';display:block;padding:10px 16px;font-size:12px;line-height:20px;color:var(--soft);background:var(--surface-2);position:sticky;left:0}
/* Final screen review: preserve words, use free form space and readable selections. */
#view table td{overflow-wrap:normal;word-break:normal}
#view .uq,#view .ua{border-radius:var(--admin-radius);overflow:hidden}
#view .pk[aria-checked=true]{border-color:var(--link);box-shadow:inset 0 0 0 1px var(--link)}
#view .pagehead>#av-refresh{margin-left:auto;align-self:center}
#modal .field input:not([type=checkbox]):not([type=radio]),#modal .field select,#modal .field textarea{min-height:48px;font-size:16px;padding:12px 14px;border:1px solid var(--input-line);border-radius:var(--admin-control-radius)}
#modal .field textarea{border-radius:var(--admin-radius)}
@media(min-width:601px){#view .cs:has(.cs-prev[hidden]){grid-template-columns:180px minmax(0,1fr)}#view .cs:has(.cs-prev[hidden]) .cs-main{max-width:920px}}
/* Chat header .th must not inherit the 64px thumbnail box used by style pickers. */
#view .ithread .th{height:auto;min-height:72px;overflow:visible;flex:none;background:var(--surface);position:relative;z-index:2}
#view .ithread .th .who{flex:1 1 150px}
#view .inbox{height:calc(100dvh - 204px);min-height:520px}
#view .inbox>section{min-height:0}
#view .msgs{min-height:100px;max-height:none;overscroll-behavior:contain}
#view .comp{display:grid;grid-template-columns:minmax(0,1fr) auto;flex:none}
#view .comp label{grid-column:1/-1;font-size:12px;font-weight:600;color:var(--mid)}
#view .comp textarea{width:100%;min-width:0;min-height:48px;font-size:16px;line-height:22px;padding:12px;border:1px solid var(--input-line);border-radius:var(--admin-radius)}
#view .comp .pbtn{min-height:48px}
#view .comp .note{grid-column:1/-1}
.chat-action-menu{position:relative;flex:none}
.chat-action-menu summary{display:flex;align-items:center;gap:8px;padding:10px 12px;min-height:44px;border:1px solid var(--line);border-radius:var(--admin-control-radius);background:var(--surface);font-weight:600;font-size:13px;list-style:none;cursor:pointer}
.chat-action-menu summary::-webkit-details-marker{display:none}
.chat-action-menu>div{position:absolute;right:0;top:calc(100% + 8px);z-index:20;width:230px;padding:6px;background:var(--surface);border:1px solid var(--line);border-radius:var(--admin-radius);box-shadow:var(--admin-shadow)}
.chat-action-menu>div button{display:block;width:100%;min-height:44px;padding:10px 12px;border:0;border-radius:max(4px,calc(var(--admin-radius) - 4px));background:transparent;color:var(--ink);text-align:left;font-size:13px;white-space:normal}
.chat-action-menu>div button:hover{background:var(--surface-2)}
@media(max-width:720px){#view .inbox{height:calc(100dvh - 240px);min-height:480px}#view .ithread .th{padding:12px;gap:8px}#view [data-act=back]{display:inline-flex!important;min-width:44px;width:44px;padding:10px}#view .ithread .th .who{flex-basis:calc(100% - 54px)}#view .chat-action-menu{margin-left:52px}#view .comp{padding:12px}#view .bub{max-width:90%}}
#view .ilist,#view .iside{max-height:100%}
@media(max-width:720px){.chat-action-menu>div{left:0;right:auto}}
@media(min-width:721px){#view [data-act=back]{display:none!important}}
#view .chat-action-menu>div button{display:flex;align-items:center;gap:10px;justify-content:flex-start;text-align:left}
.admin-account summary:focus-visible,.chat-action-menu summary:focus-visible{outline:2px solid var(--link);outline-offset:3px;box-shadow:none}
.visitor-rank{display:inline-flex;width:fit-content;padding:3px 8px;border-radius:6px;background:var(--surface-2);border:1px solid var(--line);color:var(--ink);font-size:12px;font-weight:700;margin:6px 0}
/* The selected navigation names the screen; the body starts with useful controls. */
.workspace-sr,#view .pagehead>div:first-child:has(h1){position:absolute;width:1px;height:1px;margin:-1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}
#view .pagehead .kicker{display:none}
#view .pagehead{margin-bottom:12px}
#view .pagehead:not(:has(button,a,input,select)){height:0;margin:0}
#app #view{padding:16px 20px}
#view[data-screen=live]{display:flex;flex-direction:column;height:calc(100dvh - var(--admin-header-height));min-height:0;gap:10px}
#view[data-screen=live] .inbox{flex:1;height:auto;min-height:0;grid-template-columns:264px minmax(0,1fr) 248px}
#view[data-screen=live] .inbox:not(.open){grid-template-columns:264px minmax(0,1fr)}
#view[data-screen=live] .ilist{max-height:none;min-height:0}
#view[data-screen=live] .ithread .th{min-height:64px;padding:8px 16px}
#view[data-screen=live] .msgs{align-items:flex-start;padding:16px 20px;gap:10px}
#view[data-screen=live] .bub{width:fit-content;max-width:min(78%,640px);font-size:15px;line-height:1.65}
#view[data-screen=live] .sysl{margin:4px 0;font-size:11px}
.workbar{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;flex:none;min-height:44px}
.work-metrics{display:flex;flex-wrap:wrap;align-items:center;gap:8px 20px;font-size:12px;color:var(--mid)}
.work-metrics b{font:700 16px Figtree,system-ui,sans-serif;color:var(--ink);margin-right:4px}
#view .workbar .sbtn{display:inline-flex;align-items:center;gap:8px;font-size:12px}
#app .brandmark .wm,.login .brandmark .wm{display:inline-block;position:relative;width:max-content;white-space:nowrap;padding-bottom:.65em}
#app .brandmark .wm small,.login .brandmark .wm small{position:absolute;inset:auto 0 0;display:block;width:auto;font-size:.38em;font-weight:600;letter-spacing:.025em;line-height:1.3;text-align:justify;text-align-last:justify;margin:0}
@media(max-width:1100px){#view[data-screen=live] .inbox,#view[data-screen=live] .inbox:not(.open){grid-template-columns:248px minmax(0,1fr)}}
@media(max-width:720px){#app #view{padding:12px}#view[data-screen=live] .inbox,#view[data-screen=live] .inbox:not(.open){grid-template-columns:minmax(0,1fr)}.workbar{gap:6px}.work-metrics{gap:6px 12px}#view[data-screen=live] .bub{max-width:90%}}
.lead-overview{display:flex;align-items:center;justify-content:space-between;gap:20px;flex-wrap:wrap;margin-bottom:12px;padding:16px;border:1px solid var(--line);border-radius:var(--admin-radius);background:var(--surface)}
.lead-search,.av-tools label,.knowledge-build-fields label{display:grid;gap:6px;font-size:12px;font-weight:600;color:var(--mid)}
.lead-search input,.av-tools input,.av-tools select,.knowledge-build-fields input,.knowledge-build-fields select{min-height:44px;padding:10px 12px;border:1px solid var(--input-line);border-radius:var(--admin-control-radius);background:var(--surface);color:var(--ink);font:400 16px Manrope,system-ui,sans-serif;min-width:0;width:100%}
.lead-search{min-width:min(300px,100%)}
#view[data-screen=visitors] .av-layout{grid-template-columns:300px minmax(0,1fr);gap:12px;min-height:calc(100dvh - var(--admin-header-height) - 136px)}
.av-tools{display:grid;gap:12px;padding:16px;border-bottom:1px solid var(--line)}
#av-list{max-height:calc(100dvh - var(--admin-header-height) - 320px);overflow:auto}
#av-detail .pad{display:grid;grid-template-columns:minmax(0,1fr) minmax(240px,1fr);gap:16px 24px}
#av-detail .pad>p,#av-detail .pad>h3,#av-detail #av-result{grid-column:1/-1;margin:0}
#av-detail #av-journey{margin:0;grid-column:1;max-height:none;overflow:visible}
#av-detail #av-compose{grid-column:2;grid-row:5 / span 2;align-self:start;padding:16px;background:var(--surface-2);border:1px solid var(--line);border-radius:var(--admin-radius)}
#av-detail #av-compose textarea{width:100%;min-height:100px;margin:8px 0;padding:12px;font:400 16px/1.6 Manrope,sans-serif;border:1px solid var(--input-line);border-radius:var(--admin-radius);color:var(--ink);background:var(--surface)}
.knowledge-builder{margin-bottom:12px}.knowledge-builder h2{font:700 22px/1.3 Figtree,system-ui,sans-serif}.knowledge-builder p{font-size:13px;line-height:1.65;margin:8px 0 16px}
.knowledge-build-fields{display:grid;grid-template-columns:minmax(0,2fr) minmax(180px,1fr);gap:16px;margin-bottom:12px}
.kb-ai{display:flex;align-items:center;gap:10px;min-height:44px;font-size:13px}.kb-ai input{width:18px;height:18px;accent-color:var(--link)}
#kb-state{margin-bottom:0}#kb-progress{width:100%;height:4px;margin-top:12px;accent-color:var(--link)}
.knowledge-builder details{margin-top:12px}.knowledge-builder summary,.knowledge-overview summary{min-height:44px;display:flex;align-items:center;font-size:13px;font-weight:600;cursor:pointer}
#kb-log{max-height:180px;overflow:auto;white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px}
#view[data-screen=content]>section{margin-bottom:12px}#view .knowledge-overview{margin-bottom:12px}#view .knowledge-skills{margin-top:4px;gap:12px}
.answer-tools{display:grid;grid-template-columns:minmax(0,2fr) minmax(160px,1fr);gap:16px;margin-top:20px}
.answer-tools label{display:grid;gap:6px;font-size:12px;font-weight:600;color:var(--mid)}
.answer-tools input,.answer-tools select{width:100%;min-width:0;min-height:44px;font:400 16px Manrope,system-ui,sans-serif;padding:10px 12px;color:var(--ink);background:var(--surface);border:1px solid var(--input-line);border-radius:var(--admin-control-radius)}
#ab-list{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(300px,100%),1fr));gap:12px;margin:12px 0 20px}#ab-list .knowledge-skill b{font-size:14px;line-height:1.6}#ab-list .knowledge-skill p{overflow-wrap:anywhere;margin:8px 0 12px}#ab-editor>summary{min-height:44px;cursor:pointer;font-weight:600;font-size:14px}
@media(max-width:720px){.answer-tools{grid-template-columns:1fr}#leadtable td>*{grid-column:2}#leadtable td>br{display:none}}
/* Knowledge tools occupy independent rows; setup forms expand only when needed. */
#view .knowledge-tools>div{display:contents!important}
#view .knowledge-tools{gap:12px;align-items:start}
#view .knowledge-advanced[open]{grid-column:1/-1}
.knowledge-advanced>summary{display:list-item;min-height:44px;padding:10px 0;font-size:15px;font-weight:700;line-height:24px;cursor:pointer}
.knowledge-advanced>p{font-size:13px;line-height:1.7;margin:8px 0 16px}
.knowledge-policy-fields{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}
#knowledge-access textarea{min-height:112px}
.knowledge-overview summary,.knowledge-builder summary{display:list-item;padding:12px 0;line-height:20px}
@media(max-width:720px){.knowledge-policy-fields{grid-template-columns:minmax(0,1fr)}}
@media(max-width:1000px){#view[data-screen=visitors] .av-layout{grid-template-columns:260px minmax(0,1fr)}#av-detail .pad{display:block}#av-detail .pad>p,#av-detail .pad>h3{margin-bottom:12px}#av-detail #av-compose{margin-top:16px}}
@media(max-width:720px){#view[data-screen=visitors] .av-layout{grid-template-columns:minmax(0,1fr)}#av-list{max-height:280px}.knowledge-build-fields{grid-template-columns:1fr}.lead-search{width:100%}#view #leadtable table{display:block;min-width:0;width:100%}#leadtable thead{display:none}#leadtable tbody{display:grid;gap:12px}#leadtable tr{display:grid;padding:12px;gap:4px;border-bottom:1px solid var(--line)}#leadtable tr[hidden]{display:none}#leadtable td{display:grid;grid-template-columns:78px minmax(0,1fr);gap:8px;border:0;padding:6px;font-size:13px;min-width:0;overflow-wrap:anywhere}#leadtable td::before{content:attr(data-label);font-size:11px;font-weight:600;color:var(--soft)}#leadtable td input,#leadtable td select{max-width:100%}#leadtable .admin-table-scroll::after{display:none}}

/* Work status belongs to the header; the workspace is reserved for the actual work. */
#workspace-tools{flex:1;min-width:0}#workspace-tools:empty{display:none}
#workspace-tools .workbar,#workspace-tools .right{display:flex;align-items:center;justify-content:space-between;gap:12px;min-width:0;margin:0}
#workspace-tools .work-metrics{gap:12px;flex-wrap:nowrap;font-size:11px}
#workspace-tools .work-metrics span{white-space:nowrap}#workspace-tools .sbtn{display:inline-flex;align-items:center;gap:6px;white-space:nowrap;font-size:12px;min-height:44px;padding:8px 12px}
#app>.top{gap:16px}.admin-header-actions{margin-left:0}
#view[data-screen=visitors],#view[data-screen=conversations]{display:flex;flex-direction:column;height:calc(100dvh - var(--admin-header-height));min-height:0;overflow:hidden;gap:12px}
#av-status{margin:0;font-size:12px;flex:none;line-height:1.5}
#view[data-screen=visitors] .av-layout{flex:1;min-height:0;align-items:stretch;overflow:hidden}
#view[data-screen=visitors] .av-layout>.panel{min-height:0;overflow:hidden;display:flex;flex-direction:column}
#av-list{flex:1;min-height:0;max-height:none;overflow:auto;overscroll-behavior:contain}
#av-detail>.ph{flex:none}#av-detail>.pad{min-height:0;overflow:auto;overscroll-behavior:contain;align-content:start}
#av-detail #av-interest{font-size:13px;line-height:1.7;padding:12px;background:var(--surface-2);border-radius:var(--admin-control-radius)}
#av-detail #av-alert{font-size:12px}#av-detail .av-journey{padding-left:22px}
.visitor-back,.conversation-back{display:none!important}
.conversation-overview{padding:0 16px;flex:none;max-height:28%;overflow:auto}
.conversation-overview>summary{font-size:13px;font-weight:700;min-height:44px;line-height:24px;padding:10px 0;cursor:pointer}
.conversation-overview>p{font-size:12px;margin:0 0 12px}
#view .conversation-workspace{flex:1;min-height:0;display:grid;grid-template-columns:280px minmax(0,1fr);align-items:stretch;gap:12px;overflow:hidden}
.conversation-workspace>.list{display:flex;flex-direction:column;min-height:0;overflow:hidden}
.conversation-workspace .list>.ph{padding:8px;flex:none}.conversation-workspace #filters{display:flex;flex-wrap:wrap;gap:4px}
#convlist{min-height:0;overflow:auto;overscroll-behavior:contain}
.conversation-reader{min-height:0;display:grid;grid-template-columns:minmax(0,1fr) 230px;gap:12px;overflow:hidden}
.conversation-reader>.panel{height:100%;min-height:0;overflow:auto;overscroll-behavior:contain}
.conversation-reader .ph{position:sticky;top:0;z-index:1;background:var(--surface);padding:12px;flex-wrap:wrap;gap:8px}
.conversation-reader .turns{gap:12px;padding:16px;font-size:14px;line-height:1.75}
.conversation-reader .uq{align-self:flex-end;max-width:90%;padding:10px 14px;border-radius:var(--admin-control-radius);background:var(--ink);color:var(--surface);font-weight:600}
.conversation-reader .ua{padding:12px 14px;border:1px solid var(--line);border-radius:var(--admin-control-radius);margin:0;overflow-wrap:anywhere}
.turn-diagnostics>summary{min-height:44px;padding:12px 0;font-size:11px;color:var(--mid);cursor:pointer}.turn-diagnostics .m{font-size:11px;line-height:1.7}
@media(max-width:1400px){#workspace-tools .work-metrics{gap:8px}.admin-workspace{max-width:160px}#lv-prefs span{display:none}#lv-prefs{width:44px;justify-content:center;padding:10px}#lv-prefs::after{content:none}}
@media(max-width:1200px){.conversation-reader{grid-template-columns:minmax(0,1fr);overflow:auto;display:block}.conversation-reader>.panel{height:auto;overflow:visible}.conversation-reader>#journey{margin-top:12px}.conversation-reader>.detail{min-height:70%}}
@media(max-width:900px){#app:has(#workspace-tools:not(:empty)){--admin-header-height:120px}#app>.top{flex-wrap:wrap;align-content:center;gap:4px 10px}#workspace-tools{order:5;flex-basis:100%;width:100%}#workspace-tools .workbar,#workspace-tools .right{height:44px}#workspace-tools .work-metrics{font-size:11px}#workspace-tools .work-metrics b{font-size:15px}#workspace-tools .seg button{padding:8px}#workspace-tools #csv{font-size:11px;padding:8px}#view[data-screen=visitors] .av-layout{grid-template-columns:260px minmax(0,1fr)}}
@media(max-width:720px){#view[data-screen=visitors] .av-layout,#view .conversation-workspace{grid-template-columns:minmax(0,1fr)}#view[data-visitor-detail=false] #av-detail,#view[data-visitor-detail=true] .av-layout>.list,#view[data-conversation-detail=false] .conversation-reader,#view[data-conversation-detail=true] .conversation-workspace>.list{display:none}#view .visitor-back,#view .conversation-back{display:inline-flex!important}.conversation-reader{height:100%;overflow:auto}.av-tools{padding:12px;gap:8px;grid-template-columns:1fr}.av-tools input,.av-tools select{min-height:44px}#av-detail>.ph{padding:12px;flex-wrap:wrap;gap:12px}#av-detail>.pad{padding:16px}#workspace-tools .work-metrics{gap:6px;font-size:10px}#workspace-tools .work-metrics b{font-size:14px;margin-right:2px}.conversation-overview{max-height:25%}}

.conversation-filter{display:flex;align-items:center;gap:12px;width:100%;font-size:12px;font-weight:600;color:var(--mid)}.conversation-filter select{flex:1;min-width:0;min-height:44px;padding:8px 12px;border:1px solid var(--input-line);border-radius:var(--admin-control-radius);color:var(--ink);background:var(--surface);font:inherit}

#av-detail #av-open{align-self:start;justify-self:start;min-height:44px;max-width:100%;width:auto;padding:12px 16px}.conversation-reader .conversation-session{padding:12px 16px;font-size:12px;overflow-wrap:anywhere}.conversation-session summary{min-height:44px;line-height:24px;padding:10px 0;cursor:pointer}
/* Agent identity uses the same profile in the editor, team list and conversation. */
.team-avatar{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;width:36px;height:36px;border-radius:50%;overflow:hidden;background:var(--bg2,#eef0f4);color:var(--ink);font-weight:800}
.team-avatar img{display:block;width:100%;height:100%;object-fit:cover}
.team-identity,.profile-preview{display:flex;align-items:center;gap:12px;min-width:0}
.team-identity p,.profile-preview p{margin:3px 0;overflow-wrap:anywhere}
.profile-preview{padding:16px;border:1px solid var(--line);border-radius:var(--admin-radius);margin:16px 0;background:var(--surface)}
.profile-preview .team-avatar{width:56px;height:56px;font-size:22px}
.profile-sites{padding:12px;border:1px solid var(--line);border-radius:var(--admin-radius);margin:12px 0}
.profile-sites .chk{display:flex;align-items:center;min-height:44px;gap:8px}